FAQ | Diesel ECM, ECU, Injectors & Heavy Equipment Parts | OrderECM
Find quick answers about OrderECM diesel ECMs, ECUs, injectors, fuel pumps, worldwide shipping, returns, warranty, compatibility, and support.
1. What does OrderECM sell?
OrderECM supplies diesel ECMs, ECUs, engine control modules, injectors, fuel pumps, turbos, crankshafts, camshafts, cylinder heads, and other heavy-duty diesel engine parts for trucks, generators, marine engines, industrial machinery, construction equipment, and heavy equipment.
2. Which brands do you support?
We supply parts for major diesel brands including Caterpillar, CAT, Cummins, Perkins, Detroit Diesel, John Deere, Deutz, Isuzu, Scania, International, FG Wilson, and other diesel engine applications.
Brand names are used for identification and compatibility purposes only.
3. How do I know if a part is compatible?
Please match your old part number, engine model, machine model, engine serial number, connector type, and product label before ordering.
For ECMs and ECUs, programming or calibration may also be required. If you are unsure, contact us before purchase.
4. Can you help verify the correct part before I order?
Yes. Send us clear photos of your old part label, connector, part number, engine model, machine model, VIN if applicable, or engine serial number. Our team can help you check compatibility before shipping.
5. Do ECMs and ECUs require programming?
Many diesel ECMs, ECUs, and engine control modules require programming, calibration, or parameter setup after installation. We recommend installation and programming by a qualified diesel technician.
6. Are your parts new or remanufactured?
Product condition may vary by listing. Some parts may be new, remanufactured, replacement, open box, or other condition types. Please check the product page carefully before ordering.
7. Do you offer worldwide shipping?
Yes. OrderECM offers Free Worldwide Shipping on eligible orders. Delivery time may vary depending on destination country, courier service, customs clearance, and local delivery conditions.
8. Are customs duties or import taxes included?
Customs duties, import taxes, clearance fees, and local government charges are usually the buyer’s responsibility unless stated otherwise. These charges vary by country and are not controlled by OrderECM.
9. What is your return policy?
We offer a 30-Day Money-Back Guarantee from the date of delivery. Eligible items can be returned within 30 days if they are unused, undamaged, not modified, and returned with original packaging, labels, accessories, and documents where applicable.
10. Who pays return shipping?
For returns due to customer choice, wrong order, or change of mind, the buyer is responsible for return shipping costs.
If the return is due to our error, wrong item sent, or verified defective product, OrderECM will assist with the return or replacement process.
11. What warranty do you offer?
OrderECM provides a 365-Day Replacement Warranty against verified product defects under normal use.
This warranty does not cover incorrect installation, wrong programming, electrical faults, water damage, overheating, misuse, physical damage, tampering, or use with the wrong engine or machine.
12. What should I do if I receive a damaged or wrong item?
Contact us immediately with your order number, product photos, packaging photos, and a short explanation of the issue. We will review the case and help with the next steps.
13. Can I cancel my order?
Cancellation may be possible only if the order has not yet been processed or shipped. Once shipped, the order will need to follow our return policy.
14. How do I start a return or warranty claim?
Contact OrderECM with:
- Order number
- Product part number
- Reason for return or claim
- Photos or videos of the product
- Diagnostic report or fault code, if available
Our team will review your request and provide return instructions.
15. How can I contact OrderECM?
You can contact us through the email, phone, WhatsApp, or contact form listed on our website. For faster support, please include your part number, old unit photos, engine model, machine model, and order number if available.