Shipping Policy – OrderECM

OrderECM ships heavy-duty diesel and industrial parts worldwide. This policy explains where orders ship from, how long they take and what they cost.

Where orders ship from

Every order ships from our warehouse in Sharjah, United Arab Emirates. OrderECM is a trading name of OrderECM Limited, a UK-registered company (No. 17125500). Our stock is held and dispatched in Sharjah, and every order is sold, invoiced and supported directly by OrderECM Limited.

Shipping cost

Shipping is free on every order, to every country we ship to. There is no minimum order value, and the price you pay at checkout includes delivery.

Handling time

We dispatch within 1–4 business days of cleared payment. Business days are Monday to Saturday, excluding UAE public holidays. Before dispatch we confirm the part number with you where needed, and every unit is bench-tested.

Delivery time

We ship with tracked express couriers such as DHL Express, FedEx or UPS. Usual delivery times after dispatch, including customs clearance:

  • United States: 5–10 business days
  • United Kingdom: 5–8 business days
  • Europe: 7–12 business days
  • Australia: 7–14 business days
  • Rest of the world: 7–17 business days

Customs inspections, public holidays and remote locations can add time. You receive a tracking number by email as soon as your order ships.

Customs, duties and import taxes

Any customs duties, import taxes, brokerage or clearance charges in your country are the buyer's responsibility. They are not included in our prices and are not refundable by OrderECM. If you are unsure about the rules in your country, please check with your local customs authority before ordering.

Shipping restrictions

Some products may be subject to export controls or import restrictions in certain countries. If we can't ship a product to your location, we will tell you and refund you in full.

Your shipping address

Please check your address and phone number at checkout. The courier may need to contact you about delivery or customs clearance. If a parcel comes back to us because of an incorrect address or a refused delivery, we will contact you to arrange delivery again.

Damaged or lost parcels

Please inspect your parcel when it arrives. If it is damaged, or it hasn't arrived within the expected delivery time, contact us right away with your order number and photos, so we can open a claim with the courier and arrange a replacement or refund.

Questions

Email sales@orderecm.com or WhatsApp +44 7598 959305. See also our Refund policy.