Shipping Policy – OrderECM
At OrderECM, we offer Free Worldwide Shipping on eligible orders. Below is everything you need to know about how we ship, estimated delivery times, and your responsibilities as a buyer.
Free Worldwide Shipping
OrderECM provides free shipping on eligible orders to most countries worldwide. No minimum order value is required for free shipping on standard orders. Shipping is handled via major international couriers including FedEx, DHL, and UPS, depending on your destination and the size of the shipment.
Dispatch Locations
OrderECM LTD is registered in the United Kingdom (Company No. 17125500). All current inventory is held and dispatched from our partner fulfillment facility in Sharjah, United Arab Emirates. Every order, regardless of where it is dispatched from, is sold, invoiced, and supported directly by OrderECM LTD.
Estimated Delivery Times
Delivery times vary depending on destination country, dispatch location, courier service availability, customs clearance processing, and local delivery conditions. Standard estimates after dispatch:
- United States: 5–10 business days
- Australia: 7–14 business days
- United Kingdom: 5–8 business days
- Europe: 7–12 business days
- Rest of World: 7–17 business days
These are estimates only. Delays caused by customs processing, public holidays, or courier capacity are outside our control.
Tracking
Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your shipment directly on the courier's website.
Customs, Duties, and Import Taxes
OrderECM ships internationally, including from our UAE fulfillment partner. Your order may be subject to customs inspection and import duties, taxes, or clearance fees imposed by your destination country's government or customs authority.
These charges are the sole responsibility of the buyer. OrderECM does not collect, pre-pay, or refund customs duties or import taxes. If you are unsure about the import regulations in your country, we recommend checking with your local customs authority before placing an order.
Order Processing Time
Most in-stock orders are processed and dispatched within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.
Shipping Restrictions
Certain products may be subject to export controls or import restrictions depending on the destination country. If we are unable to ship a product to your location, we will notify you and issue a full refund.
Damaged or Lost Shipments
If your order arrives damaged or does not arrive within the expected delivery window, please contact us at sales@orderecm.com or via WhatsApp at +44 7598959305 with your order number and tracking information. We will work with the courier to resolve the issue.
Contact Us
For any shipping-related questions, please contact our team:
Email: sales@orderecm.com
Phone / WhatsApp: +44 7598959305